Digital Safe Box Secure Storage Steel Construction 9.1"x6.7"x6.7"

Fire-resistant?

It is not fire-resistant as the unit has holes and has no heat insulation

I just received my safe and put the batteries in - there is no green light. I heard a beep the first time I put the batteries in but didn’t realize I was supposed to see a green light. I took the batteries out then put them back in. No beep no light. Is this feature broken?

Try resetting the Pin code

How heavy is the safe?

The safe is 7.05lbs

I accidentally locked my keys and instructions in the safe There are no batteries. I accidentally closed it and it locked How do I get in it. MJ

Find the key number under the emergency key hole. Send us an email and we  will try to find a spare key for you

Where is the emergency lock cover and how do I remove it?

The cover is between the handleand the keypad

How do I use the “clamping screws” into Sheetrock in the rear of the safe

Please contact us through our email support system to assist you further with your concern. Simply Go to pyleusa.com click on the CONNECT tab then on the drop-down choose Contact Us. Fill out the form and in the last part, you will have an option to write your Subject, and also on the comment box, you can write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800 ext 2 during weekdays from 9 am to 6 pm EST.

For safe SLSFE12, How do I enter a new code? There is no reset button or red button anywhere. I’ve tried various combinations of enter and lock, but I’m now getting 3 minutes of beeping. Thanks John

Here is how you reset the code for the unit.

Open your safe, at the top of the battery compartment of your safe, there is this red button, hold and press it until your hear a beep, that indicates that the last password has been reset.

After that and the light is green, you can input your desired 3-8 password, and then press enter, and turn the knob to close position then press the lock button for it to lock the safe. In order for you to open the safe, simply key in the previously keyed password then press enter.

We are trying to set up a Use Code. The directions tell us to Press the Reset button on the battery department, input the 3 to 8 digit user code and press enter or the "lock" button. There is NO red botton on the battery compartment. How do we reset the unit so we can choose our own User Code?

There is a reset button when you open the battery compartment.

I recently bought the serene life pile safe with the digital touchpad and I don't know what to enter before or after the numbers I entered a new passcode a new passcode but I can't get the door to open with it so what is the procedure to enter the numbers complete procedure please

SETTING USER CODE
•     With the door open, press the reset button (the red
button on the battery compartment), input the 3- to
8-digit user code and press the “enter ”button or
the “lock” button.
•     2 buzzer beeps with green light flashes indicates
the new user code is stored.
OPENING DOOR WITH USER CODE
Input your user code. After each press, the buzzer will
beep and the green light will flash, press the “enter”
button or the “lock” button. After the correct code is
entered, there will be 2 buzzer beeps and the green
light will flash, rotate the knob counterclockwise
within 5 seconds to open the door

How do I open my safe for the first time

use the emergency key that comes with the unit