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QUESTIONS & ANSWERSAsk a Question
The screw doesn't seem long enough to fasten the base to the pole??? How does the screw reach the pole?? Does it go under the stand and through it, then to the pole? It will not reach the hole inside the pole. Please tell me if I'm not doing it right. Thank you.
Please contact us through our email support system to assist you further with your concern. Simply Go to pyleusa.com click on the CONNECT tab then on the drop-down choose Contact Us. Fill out the form and in the last part, you will have an option to write your Subject, and also on the comment box, you can write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800 ext 2 during weekdays from 9 am to 6 pm EST
I bought one of this but arrived with a different middle part, it was sent a rounded one, when it must be a square one.
If there is an issue with the unit received, please contact the seller as long as the transaction is still within 30 days
I did not receive a screw to attach the base to the pole. What size screw fits to attach the base to the pole.
The screws are currently not available. Please check your warranty option
It is not possible to put a round pole in a square brace. The center pole is shown as square not round. I was sent the wrong center pole that is round and the holes do not match the brace. Please replace the round center pole with the required square pole. I see this has been a problem for other buyers of this product.
Please coordinate with the seller to get a replacement unit