Shipping policy
Shipping Policy
Last Updated: July 13, 2026
This Shipping Policy applies to orders placed directly through SereneLifeHome.com.
Shipping Area
We currently ship only to valid residential and commercial addresses within the 48 contiguous United States.
We do not currently ship to:
- Alaska
- Hawaii
- Puerto Rico
- U.S. territories
- International destinations
- P.O. boxes or military addresses, unless expressly accepted during checkout
Order Processing and Shipping Time
Orders generally ship within 2–3 business days after payment is successfully authorized and the order is verified.
Orders are processed Monday through Thursday, excluding holidays and days when our fulfillment facilities are closed.
Orders placed before 12:00 p.m. Eastern Time, Monday through Thursday, generally begin processing on the same business day.
Orders placed:
- After 12:00 p.m. Eastern Time
- On Friday
- On Saturday or Sunday
- On a holiday or facility closure day
generally begin processing on the next available processing day.
Processing time refers to the time required to verify, prepare, pack, and transfer an order to the shipping carrier. It does not include carrier transit time.
Delivery Estimates
Estimated delivery dates may be displayed during checkout or provided in the shipping-confirmation email.
Delivery time begins after the order has been processed and transferred to the carrier. Delivery estimates are not guaranteed and may vary based on:
- Delivery location
- Carrier service
- Weather
- Holiday volume
- Product size or weight
- Carrier delays
- Other circumstances outside our reasonable control
Shipping Charges
Available shipping methods and any applicable shipping charges will be displayed during checkout before the order is submitted.
Shipping charges may be based on:
- Product weight and dimensions
- Delivery destination
- Number of packages
- Carrier rates
- Selected shipping method
- Special-handling requirements
Any free-shipping promotion is subject to the terms and exclusions stated with the offer.
Order Verification
Some orders may require additional processing time for:
- Payment verification
- Fraud-prevention review
- Billing or shipping-address verification
- Product availability
- Large or oversized product handling
- High order volume
We may contact you if additional information is required. Failure to provide requested verification may delay or prevent shipment.
Shipping Confirmation and Tracking
Once your order ships, a shipping-confirmation email will generally be sent to the email address provided during checkout.
The email may contain:
- The carrier’s name
- A tracking number
- A link to tracking information
- Available delivery estimates
Tracking information may not become active immediately after a shipping label is created. A label’s creation does not necessarily mean the carrier has physically received or scanned the package.
Accurate Shipping Information
Customers are responsible for providing complete and accurate shipping information, including:
- Recipient name
- Street address
- Apartment, suite, or unit number
- City
- State
- ZIP code
- Telephone number
Please review this information carefully before submitting an order.
SereneLife is not responsible for delays or delivery failures caused by incorrect or incomplete information provided by the customer, except where otherwise required by law.
Address Changes and Cancellations
Contact Customer Support immediately if you need to change an address or cancel an order.
We cannot guarantee that an order can be changed or canceled after it has entered processing, been packed, or been transferred to the carrier.
An address change or cancellation is not confirmed until Customer Support provides confirmation.
Additional carrier, rerouting, return, or reshipment charges may apply when an incorrect address was submitted during checkout.
Split Shipments
Orders containing multiple products may arrive in separate packages.
Items may ship separately because of:
- Product availability
- Warehouse location
- Package size
- Carrier restrictions
- Different processing requirements
Separate tracking numbers may be provided for each package.
Shipping Delays
Shipping and delivery may be delayed because of circumstances outside our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier disruptions
- Holiday shipping volume
- Labor interruptions
- Supply-chain disruptions
- Public emergencies
- Government actions
- Incorrect address information
- Payment or security reviews
When an order cannot ship within the stated timeframe, we will provide notice and, where required, allow the customer to agree to the delay or cancel the affected order for a refund. The FTC requires online sellers to have a reasonable basis for promised shipping times and to obtain consent to a delay or refund the unshipped merchandise when that promise cannot be met.
Back-Ordered or Unavailable Products
A product may become unavailable after an order is placed.
In that situation, we may:
- Provide a revised estimated shipping date
- Request consent to the delay
- Ship available items separately
- Cancel and refund the unavailable item
- Offer another appropriate resolution
We will not substitute a materially different product without the customer’s authorization.
Damaged Shipments
Inspect your package and product promptly after delivery.
When a shipment arrives damaged:
- Photograph the outside of the package.
- Photograph the shipping label.
- Photograph the product, damage, and internal packaging.
- Keep all packaging, manuals, accessories, and components.
- Contact Customer Support promptly.
Do not discard or return the product until Customer Support provides instructions.
We may request the order number, photographs, tracking information, and a description of the damage to investigate the claim.
Missing Items
When an order appears incomplete:
- Check the entire package and all packing material.
- Confirm whether the order was divided into multiple shipments.
- Review every tracking number associated with the order.
- Contact Customer Support if an item or component is still missing.
Please provide the order number, photographs of the package, and a description of what is missing.
Packages Marked Delivered but Not Received
When carrier tracking shows delivery but the package cannot be located:
- Verify the shipping address on the order.
- Check entrances, porches, garages, mailrooms, reception areas, and other safe locations.
- Ask household members, neighbors, building staff, or reception personnel whether they accepted it.
- Allow until the end of the delivery day.
- Contact the carrier.
- Contact SereneLife Customer Support if the shipment is still missing.
We may open a carrier investigation and request additional documentation. Any refund or replacement will depend on the order information, carrier records, investigation results, product availability, and applicable law.
Lost Packages
A package may be treated as lost after the carrier confirms the loss or after tracking shows no meaningful movement for a sufficient period.
Depending on the circumstances, SereneLife may:
- Open a carrier investigation
- Request supporting information
- Send a replacement
- Issue a refund
- Provide another appropriate resolution
Refused or Undeliverable Packages
A shipment may be returned because of:
- An inaccurate or incomplete address
- Multiple failed delivery attempts
- Refusal by the recipient
- Inability to access the delivery location
- Failure to collect the package
If the customer requests reshipment, additional shipping charges may apply.
Refunds for refused or undeliverable packages will be handled according to our Return and Refund Policy and applicable law.
Returns and Replacements
Return eligibility, replacements, exchanges, restocking fees, return shipping, and refunds are governed by our separate Return and Refund Policy.
Do not send a product to our business address unless Customer Support has provided return authorization and instructions.
Policy Updates
We may update this Shipping Policy periodically.
Changes will be posted on this page with a revised “Last Updated” date. The policy in effect when an order was placed will generally govern that order, except where a change is required by law or is more favorable to the customer.
Contact Us
For questions regarding order processing, tracking, shipping, or delivery, contact:
SereneLife Customer Support
Sound Around, Inc.
1600 63rd Street
Brooklyn, NY 11204
United States
Phone: (888) 318-7953
Email: service@pyleusa.com
Please include your order number and the email address used to place the order.