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QUESTIONS & ANSWERSAsk a Question
Do I remove the tape holding the strings down on the inside?
Why is the model # stamped on the product say PCJD18 I input that # on your web and the product is not what I purchased, I believe it is a PCJD15 I have no electronic hook up with it
If there is anything different to the item that you purchased, please contact the seller where you purchased the item and request for a replacement
I want to buy this product, when is going to be avaylable?
We do not have any specific timeframe when the unit will be available.
Please contact us through our email support system to assist you further with your concern. Simply Go to pyleusa.com click on the CONNECT tab then on the drop-down choose Contact Us. Fill out the form and in the last part, you will have an option to write your Subject, and also on the comment box, you can write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800 ext 2 during weekdays from 9 am to 6 pm EST.