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QUESTIONS & ANSWERSAsk a Question
My PUCWM11 drain hose has a split in the bottom so I cannot fill the washer as water just keeps pouring out of the hose. I live in Canada & would like to know where I can get a new hose? Thank you.
You can check out Amazon:
Can you please tell me how to get a new basket for my mini washing machine? PUCWM11 Pure Clean Compact and portable washer and dryer
Please contact us through our email support system so we can assist you further. Simply Go to pyleusa.com click on the CONNECT tab then on the drop-down choose Contact Us. Fill out the form and in the last part, you will have an option to write your Subject, and also on the comment box, you can write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800 ext 2 during weekdays from 9 am to 6 pm EST.
Where is ur location.
Our warehouse is located at 1600 63rd.Street Brooklyn N.Y. 11204
The dial for the minutes doesn’t move all the way around and once it stopped spinning I wanted to wash again so it could rinse and it doesn’t turn back on. What do I need to do or is the product defective?
If the timer knob is not turning all the way around then there may be something wrong with the timer
The wires inside are zip tied in a plastic bag. Does the plastic bag need to stay or must I remove it?
it should stay with the plastic
Hello, Several questions please. 1)Do you ship to Canada 2) If yes, what method of shipping do you use? 3) Can I use an extension cord with this machine because the nearest power outlet to where I'll use it (washroom), is in the next room. 4) Does it have a basket to spin dry the clothes? 5) If not, do you have a washer which does have a spin dry basket? 6) Must I place it on a stand of some sort if I intend to use it in the bathroom/shower stall? Thank you very much!
We currently do not ship outside the US. You may want to check Amazon for international shipping
Amazon.com: Pyle Upgraded Version Portable Washer - Top Loader Portable Laundry, Mini Washing Machine, Quiet Washer, Rotary Controller, 110V - For Compact Laundry, 4.5 Lbs. Capacity, Translucent Tubs - PUCWM11 : Appliances
Yes you can use an extension cord
It does not have a spin dryer basket. Check out PUCWM22
You may use a stand for a more convenient use
The green earth wire - what do I connect this to and how? What's a "grounded object"? I thought all I would have to do is plug it in.
You can attach the green wire to any metal Pipe or faucet or just disregard it if there is no place to tap.
I bought a Pyle pure clean portable washing machine. Plug doesn't work for my wall plug in. Do I need an adapter and which one to purchase. Thanks
Please contact us through our email support system to assist you further with your concern. Simply Go to pyleusa.com click on the CONNECT tab then on the drop-down choose Contact Us. Fill out the form and in the last part, you will have an option to write your Subject, and also on the comment box, you can write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800 ext 2 during weekdays from 9 am to 6 pm EST.
Can you set on counter next to kitchen sink and drain hose so water gets extracted goes down the drain.
Yes, this unit is designed for portability and convenience.