Robot Vacuum Cleaner 90 Min Run Time Lithium Battery Self-Detects Stairs

I need a Charger

Please contact us through our email support system to assist you further with your concern. Simply Go to pyleusa.com click on the CONNECT tab then on the drop-down choose Contact Us. Fill out the form and in the last part, you will have an option to write your Subject, and also on the comment box, you can write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800 ext 2 during weekdays from 9 am to 6 pm EST.

We were gifted this item last week. We charged it overnight. When we pressed the operate button it did nothing. How can I go about getting a replacement? Many thanks, Hannah

Please contact us through our email support system to assist you further. Simply Go to pyleusa.com click on the CONNECT tab then on the drop-down choose Contact Us. Fill out the form and in the last part, you will have an option to write your Subject, and also on the comment box, you can write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800 ext 2 during weekdays from 9 am to 6 pm EST.

batterie i need new one

For this model we have 2 types of batteries, please check the part numbers below:

PRTPUCRC25BAT
PRTPUCR255LIBAT

Please check on PyleUSA.com which battery you need.

I need the charger for this model

Please do not hesitate in contacting us through our email support system. Simply Go to pyleusa.com click on the CONNECT tab then on the drop-down choose Contact Us. Fill out the form and in the last part, you will have an option to write your Subject, and also on the comment box, you can write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800 ext 2 during weekdays from 9 am to 6 pm EST.

For Parts Request Please Complete the information below:

Full Name:
Email Address:
Contact Number:
Model Number: PUCRC25
Shipping address:
Requesting Part: PRTPUCRC25ADP

Is it possible to get refurbishment of PUCRC25 vacuum cleaner to repair it outside USA? could you send refurbishment parts if needed? thank you in advance.

The service center is only located in the US.

need to reorder a battery for my cleaner

Please check if this is the right battery that you need PRTPUCRC25LIBAT

I am needing the parts to PYLE "Pure Clean" smart Robot vacuum cleaner. 1)batteries; 2)romote; 3) Charger PUCR25 Input: 14.4V - 850mA(from Battery)

https://pyleusa.com/products/prtpucrc25bat?variant=40212369473571

https://pyleusa.com/products/prtpucrc25liadp?variant=40212369506339

Just got this purcrc25 as a gift and it charged overnight turned it on and it didn’t work

Please contact us through our email support system to assist you further with your concern. Simply Go to pyleusa.com click on the CONNECT tab then on the drop-down choose Contact Us. Fill out the form and in the last part, you will have an option to write your Subject, and also on the comment box, you can write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800 ext 2 during weekdays from 9 am to 6 pm EST.

HOW TO RE-SET THE ROBOT?

Unplug the battery from the device. 

Press and hold the power button for 10 seconds

then reconnect the battery