Worthless product
"This ac unit is a piece of garbage. It worked for 7 months and it now on its way to the dump. Do yourself a favor and don’t buy anything from this company. Customer service is terrible!"
Features:
What’s in the Box:
Technical Specs:
What is the amp draw of this machine?
15 amp
I’m confused about how to set the timer. Can I get some information about how it works. The user manual is not clear on the instructions on how the timer is setup. Thank you so much.
Please contact us through our email support system to assist you further with your concern. Simply Go to pyleusa.com click on the CONNECT tab then on the drop-down choose Contact Us. Fill out the form and in the last part, you will have an option to write your Subject, and also on the comment box, you can write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800 ext 2 during weekdays from 9 am to 6 pm EST
What is the diameter of the hose?
There is no size specified regarding the exhaust hose
Can this unit be used without the Exhaust Hose and Window Installation Plate?
For AC cooling mode, the exhaust hose must be connected and vented outside. The unit removes heat from the room and sends it out through the hose, so without it the room will not cool properly and the hot air will circulate back into the space. The window installation plate is the recommended way to vent the hose, but you may use another properly sealed venting method as long as the exhaust air is directed outdoors.
The instructions say to remove the inlet grille and pull out filters on both sides to clean the filter. My inlet grille does not seem to be removable. I was able to remove one filter by simply pulling it out, but do not see a second filter.
You may have the updated version, which allows access to the filter without removing the air intake grill.
Hi, can this unit be used while a screen window is down? (The window up, of course.) There is only a 3/4 inch gap on each side of the insert when placed in my mom’s window - and the extender is too long for such a small gap (the extender is covering the hole for the hose.) I would appreciate your guidance. Thank you!
Yes that will work as air can pass through it anyway
How do I get a replacement rubber drain plug?
You may try to find it through Amazon
what does E4 on the Serene Life Portable Air Conditioner 8,000 btu unit mean? This is the 1st time in the 7 months we've had the unit that this was displayed.
Anti-freezing protection: temperature of the coil is too low
and the whole A/C is off. When temperature excesses 8°C
or 46.4°F, the protection is released and previous working
state is recovered.
I purchased SLPAC unit. Do you have a bracket that fits 23" and up?
Please contact us through our email support system to assist you further with your concern. Simply Go to pyleusa.com click on the CONNECT tab then on the drop-down choose Contact Us. Fill out the form and in the last part, you will have an option to write your Subject, and also on the comment box, you can write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800 ext 2 during weekdays from 9 am to 6 pm EST.
window adapter too large for 28" window. How do I adjust or get appropriate part?
Please contact us through our email support system to assist you further with your concern. Simply Go to pyleusa.com click on the CONNECT tab then on the drop-down choose Contact Us. Fill out the form and in the last part, you will have an option to write your Subject, and also on the comment box, you can write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800 ext 2 during weekdays from 9 am to 6 pm EST.
What is the cooling process for this AC? R32? Evaporative?
Yes, R32 refrigerant is a low global warming potential (GWP) alternative to R410A commonly used in new air conditioning systems.
What size drain hose is needed. Mine did not come with one.
Not clear about water drainage. If I pull out the plug won't it just drain all over the floor?
The drain hose should always be connected to the unit