Automatic Food Vacuum Sealer PKVS18SL
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QUESTIONS & ANSWERS
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I purchased this PKVS18SL on 3/25/22 ( from Amazon) and have used it extensively without issue. It was really a fantastic product! Unfortunately yesterday 11/17/22, it stopped “sealing” the precut bags (or any bag) I have been using. The machine indicates that it is working as normal, but when I open the unit, the bag deflates and is not sealed. Can you please advise me as to how to fix this? I’m so sad, as it has been so reliable. I have followed all the directions regarding use and cleaning, it just seems to no longer heat. Thank you for your help, Vivienne Allen
Please contact us through our email support system to assist you further with your concern. Simply Go to pyleusa.com click on the CONNECT tab then on the drop-down choose Contact Us. Fill out the form and in the last part, you will have an option to write your Subject, and also on the comment box, you can write your concern about the product. Please allow at least 12 to 24 hours for someone to get back to you. You can also contact our support hotline at 718-535-1800 ext 2 during weekdays from 9 am to 6 pm EST.